People and support needs
User count, roles, locations, working arrangements and agreed support coverage.
Explore the next step ↗Managed IT Pricing & Scope
Predictable monthly IT. Clear scope. No pricing mind tricks.
Unlimited IT support on every plan, plus unlimited IT-related projects with Complete Care, at a predictable monthly price, with coverage and commercial terms defined around your actual business. A useful quote explains what is included and what changes the price.
Your flat monthly fee covers unlimited IT support on every plan, plus unlimited IT projects and on-site support with Complete Care. Not included: Microsoft 365, backups, IoT sensors, security cameras, structured cabling, and third-party services such as internet and phone lines. Hardware, software and licenses are sold separately.
The invoice should not be an Imperial surprise.
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Estimate your IT disruption cost QUICK ANSWER
Comnexiom Managed IT serves small and midsize businesses in Alpharetta and North Atlanta, with service across the Southeast and nationwide. It combines support, cybersecurity, devices, networks and IT-only projects under an agreed operating model. Managed IT includes unlimited IT support on every plan, plus unlimited IT-only projects and on-site support with Complete Care, for one flat monthly fee; Microsoft 365, backups, IoT, cameras, cabling, third-party services, hardware, software and licenses are separate.
WHAT SHAPES THE PRICE
The business environment sets the mission.
Systems and complexity
Devices, servers, cloud applications, network dependencies and third-party coordination.
Explore the next step ↗Security and recovery
Identity, endpoint and email protection, backup needs, recovery expectations and applicable obligations.
Explore the next step ↗Starting condition
Documentation, access, unsupported equipment and inherited gaps we find at the start. A one-time onboarding fee applies only to our Elite Care Managed IT offering.
Explore the next step ↗Project scope
All IT-related projects are included with Complete Care. IoT, camera, cabling and third-party projects are quoted separately.
Explore the next step ↗External costs
Hardware, software, licensing, subscriptions, carrier services such as internet and phone lines, IoT sensors, security cameras and structured cabling.
Explore the next step ↗COMPARE PLANS
Complete Care or Elite Care: choose your crew.
Both plans give your team one flat monthly fee and one accountable IT crew. The differences are the agreement term, the onboarding fee, and whether on-site support and IT projects are included.
| What you get | Complete Care | Elite Care |
|---|---|---|
| Agreement term | 36 months | 24 months |
| One-time onboarding fee | None | Yes, equal to one month of service |
| How the monthly fee is set | One flat monthly fee, quoted for your users, devices and coverage | One flat monthly fee, quoted for your users, devices and coverage |
| Unlimited IT support for your staff | Included | Included |
| Cybersecurity, network and devices | Included | Included |
| On-site support | Included | Billed separately |
| IT projects | Included | Not included; scoped and quoted separately |
| Improvement roadmap and technology guidance | Included | Included |
| Microsoft 365 Copilot readiness | Separate project with its own written scope and quote | Separate project with its own written scope and quote |
| Not included on either plan | Hardware, software and licenses; IoT sensors and monitoring; security cameras and access control; structured cabling; third-party services such as internet and phone lines; Microsoft 365 licenses and backups (sold separately) | |
Your proposal lists the exact users, devices, locations and services covered. A one-time onboarding fee applies only to Elite Care.
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ASK FOR THE WHOLE PICTURE
What your proposal should make clear.
- Covered users, devices, locations and services
- Support arrangements, escalation and responsibilities
- Which projects count as IT projects (included with Complete Care) and which are quoted separately
- Your flat monthly fee, and whether a one-time onboarding fee applies (Elite Care only)
- Hardware, software and third-party charges
- Contract terms, review process and transition responsibilities
INCLUDED IN THE FLAT MONTHLY FEE
- Unlimited IT support for your staff
- Unlimited IT projects (Complete Care only)
- Cybersecurity, network and devices
- An improvement roadmap and technology guidance
NOT INCLUDED
- IoT sensors and monitoring (an add-on)
- Security cameras and access control (quoted separately)
- Structured cabling (quoted separately)
- Third-party services such as internet and phone lines
- Microsoft 365, backups, hardware, software and licenses
COMPARE THE RIGHT NUMBERS
A lower invoice can still leave expensive interruptions.
Compare scope and ownership alongside cost. Use your own assumptions to explore recurring lost time, then discuss which problems a proposed service model would address.
Use the IT Cost CalculatorKNOW THE SERVICE BOUNDARY
Compare the service fee with the full cost of ownership.
IT-related project work included with Complete Care
Unlimited IT support on every plan, plus unlimited IT-related projects with Complete Care, at a predictable monthly service price.
- Plan and implement IT changes for the covered business environment
- Examples to scope: Microsoft 365 migrations, workstation rollouts, server changes and network configuration
- Agree on requirements, priorities, dependencies, scheduling, testing and handover
Quoted and sold separately
- IoT and smart-building projects
- Security-camera work
- Cabling installation and related physical infrastructure work
- Third-party services, including Internet
- All hardware, software and licenses
The unlimited-project offering, included with Complete Care, covers IT-related projects only. IoT, security cameras, cabling and third-party services such as Internet are not included. All hardware, software and licenses are sold separately.
Unlimited describes the IT support offering on every plan and the IT-related project offering with Complete Care; it does not mean unlimited simultaneous projects or included products. We plan the sequence with you in the service agreement. Digital Jedi design, setup and automation engagements also receive their own scope and pricing.
Managed IT Pricing & Scope FAQ
What determines a Managed IT quote?
The quote reflects users, devices, environment, coverage and service requirements. Discuss the actual scope rather than relying on a generic company-size price.
What are the published agreement terms?
Elite Care is a 24-month agreement with an onboarding fee equal to one month of service. Complete Care is a 36-month agreement.
Which costs should be clarified before signing?
Confirm IT-only project coverage and exclusions. Microsoft 365, backups, hardware, software, licenses, IoT, cameras, cabling and third-party services are separate.
HELP ME, COMNEXIOM
THE INVOICE SHOULD NOT BE AN IMPERIAL SURPRISE.
Book a Jedi for your Free IT Risk Review: 30 minutes on Microsoft Teams with Jeff Davis. You leave with one priority risk, one practical opportunity, one clear next step and a short written summary. No scans, no system access, no obligation.
Book a JediFree IT Risk Review · 30 minutes on Teams · one risk, one opportunity, one next step